Terms & Conditions

Last updated: 07 Nov 2025

Welcome to GrowBiz Digitech Pvt. Ltd. By accessing our websites, engaging with our proposals, or purchasing our services, you agree to these Terms & Conditions (“Terms”).

GrowBiz provides a full digital stack—consulting, research, digital marketing, social media, ORM, performance marketing, influencer/affiliate marketing, e-commerce management, lead generation, CRO, automation, design, and multilingual marketing—primarily serving startups and SMEs.

GROWBIZ DIGITECH

1) Definitions

• “Services” include all offerings described in our proposals/SOWs, such as SEO & Local SEO, WhatsApp Business setup/automation, social ads, content & video, influencer/affiliate programs, online stores/e-commerce, marketplace ads, business automation tools, CRO, and related consulting.

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• “Client”, “you” means the entity entering into a contract with GrowBiz.

2) Engagement model & scope

• Scope, deliverables, timelines, commercials, and milestones are defined in the signed Proposal/Statement of Work (SOW)/Order Form.

• Packages may start at approximately ₹15,000/month for SMBs, scaling for advanced solutions. Final pricing is as per your SOW.

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• We serve clients across multiple cities and industries; case studies and metrics may be referenced with permission.

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3) Client responsibilities

You agree to:

• Provide accurate information, brand assets, approvals, product details, and timely feedback.

• Obtain necessary rights and permissions for any content, trademarks, or data you supply.

• Comply with laws and platform policies (advertising, consumer protection, data protection, IP, and sector-specific rules).

• Make timely payments and maintain required ad/marketplace budgets and platform accounts.

4) Performance marketing, leads & CRO

• We run data-driven campaigns focused on relevant, high-intent leads and ROAS. Results depend on factors beyond our control (market conditions, platform changes, competition, offer quality, sales follow-up, product-market fit).

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• Lead quality and conversion rates vary by channel and industry; we optimize toward agreed KPIs where feasible.

• CRO engagements involve hypotheses, testing, and iterative changes; no specific conversion uplift is guaranteed unless expressly stated in your SOW.

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5) Influencer, affiliate & marketplace programs

• Influencer and affiliate recommendations are based on discovery and suitability; final selection is subject to availability and platform/partner policies. (GrowBiz has access to a large influencer network.)

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• Deliverables (format, number of posts, usage rights, timelines) are as per the SOW and/or platform contracts.

• Marketplace advertising and e-commerce management require Client’s seller accounts and compliance with marketplace rules.

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6) WhatsApp Business & automation

• Automation, catalogues, and payment integrations are configured per platform capabilities and third-party terms. Client must maintain required platform approvals and sender quality.

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7) Fees, invoicing & taxes

• Fees, billing cycles (retainer/project/commission/performance-based), and payment terms are stated in your SOW.

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• Invoices are payable in the currency and within the timelines specified. Applicable taxes are extra. Late payments may attract interest and/or suspension of services.

8) Refund / Performance guarantee

• If expressly included in your SOW, GrowBiz offers a results/refund commitment (e.g., full refund if there’s no measurable improvement in the first 30 days). Eligibility, measurement criteria, and process will be defined in the SOW and require your timely cooperation, required budgets, and adherence to recommendations.

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9) Intellectual property

• Client Materials remain yours; you grant us a license to use them solely to provide the Services.

• Agency Deliverables (campaign assets, designs, code, documentation) are owned as specified in the SOW. Unless otherwise agreed, final paid deliverables are licensed to you for agreed uses; our pre-existing IP, methods, and tools remain ours.

10) Confidentiality

Each party will protect the other’s confidential information and use it only for performing the contract.

11) Data protection

We will process personal data in accordance with our Privacy Policy and applicable laws. You are responsible for your own customer data, consents, and notices on your properties.

12) Publicity

Unless you opt out in writing, you grant us permission to reference your brand name and non-sensitive results (e.g., “500+ businesses served across 50+ cities”) in portfolios and credentials.

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13) Warranties & disclaimers

Services are provided on an “as-is” basis. We do not warrant uninterrupted or error-free performance or specific outcomes unless explicitly stated in the SOW.

14) Limitation of liability

To the maximum extent permitted by law, (i) neither party will be liable for any indirect, incidental, special, or consequential damages; and (ii) our aggregate liability under these Terms is limited to the fees paid by you to us for the three (3) months preceding the claim.

15) Term, suspension & termination

• Either party may terminate for material breach not cured within 15 days of notice.

• We may suspend services for non-payment, unlawful activity, or platform violations.

• Upon termination, outstanding fees remain due; certain clauses survive (IP, confidentiality, liabilities, governing law, etc.).

16) Governing law & dispute resolution

These Terms are governed by the laws of India. Courts at [Insert City, State] will have exclusive jurisdiction.

17) Changes to Terms

We may update these Terms from time to time. Continued use of the Services after changes indicates acceptance.